How do I check if a basement contractor in Saint John has ever had a complaint filed against them with the New Brunswick Consumer Protection Division?

You can check for complaints against New Brunswick contractors through the Consumer Protection Division, but their public records are limited compared to other provinces. Here's how to research a Saint John basement contractor's background:

New Brunswick Consumer Protection Division handles contractor complaints, but they don't maintain a searchable public database like some provinces. You can contact them directly at 1-888-762-8600 or consumerprotection@gnb.ca to inquire about specific contractors. However, they typically only share information about active enforcement actions or serious violations, not minor complaint histories.

Better Business Bureau (BBB) maintains more accessible records. Search the contractor's business name on bbb.org to see complaint history, resolution patterns, and their BBB rating. Many Saint John contractors are listed, and this shows how they handle customer disputes.

WorkSafeNB verification is crucial for basement work. Check worksafenb.ca to confirm the contractor has active coverage. Enter their business name or account number. Any contractor doing basement renovations in Saint John must have WorkSafeNB coverage — working with an uninsured contractor puts you at serious financial risk if someone gets injured.

Additional verification steps include checking their business registration through the New Brunswick Registry of Joint Stock Companies (online at snb.ca), confirming they're licensed for the specific work (electrical and plumbing require separate licenses), and asking for recent references from Saint John homeowners. Drive by recent projects if possible.

Most importantly, get everything in writing — detailed contracts, change order procedures, lien holdback terms, and warranty coverage. Saint John's older housing stock often reveals surprises during basement renovations (foundation issues, unexpected plumbing configurations, structural concerns), so clear documentation protects both parties.

Red flags to avoid: Contractors who won't provide WorkSafeNB numbers, demand large upfront payments, have no local references, or pressure you to sign immediately. Given Saint John's clay soil conditions and older foundations, basement waterproofing work especially requires experienced, properly insured professionals.

Need help finding a basement contractor? New Brunswick Basements can match you with verified local renovators who carry proper insurance and WorkSafeNB coverage for your Saint John project.